Terms and conditions

Included in the Rental Price

Insurance, Covers and Waivers

Damage Cover

Collision Damage Waiver (CDW)

If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).

Third-Party Liability (TPL)

This covers the driver’s liability for injuries and property damage which are covered by the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.

Theft Cover

Theft Protection (TP)

If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.

Personal Cover

Personal Accident Insurance (PAI)

In the event of an accident, this insurance covers medical and legal costs for injuries which are covered by the policy, including death and loss of limb(s). This cover is only valid if you stick to the terms of the rental agreement.

Included at no extra cost

No Extra Cost

Consolidated Facility Charge

Contract Charge

Customer Facility Usage Charge

Driving Licence Insurance Policy

Emergency Roadside Assistance

Environmental Charge

Environmental Charge for Automatic / Prestige Cars

Government Enhancement Charge

High-Altitude Station Surcharge

Homeland Security Charge

Hotel and Tourism Authority Surcharge

Local Taxes

Premium Location Surcharge

Road Fee / Road Licensing Fee

Service Charge

Stamp Duty Fee

Taxes and Surcharges

Vehicle Environmental Recovery Fee

Vehicle Licensing Fee

Vehicle Registration Fee

Winterisation Fee

Mileage / Kilometres

Limited / Unlimited Miles / KM

Limited to 500 kilómetros per día; additional kilómetros are charged at EUR 0.15, incluidos tax, for every 1 kilómetros extra.

Not Included in the Rental Price

Mandatory Local Charges

Valeting Fee

Valeting Fee - Whatever your rental agreement, you will be required to pay a cleaning cost if the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear.

A Valeting Fee of EUR 0 per hora, incluidos tax, up to a maximum of EUR 150.

Driving Charges

Fines, Tolls and Charges

Customers are responsible for all toll fees, congestion charges, speeding tickets, parking fines & traffic fines - and all associated administration costs.

What you need at pick-up

Acceptable forms of payment

Credit or Debit Card ?

You are required to have a Credit Card for this booking.

The main driver must be in possession of a Credit Card when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.

Accepted Credit Cards

MasterCard

Visa

American Express

Any other consult with the

Please Note:

This company will not accept recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’).

Not all car hire companies accept Chinese UnionPay credit cards. Please contact with the office for details.

Licence Requirements

Driving Licence

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

All drivers must have held their driving licence for at least 24 meses.

We aim to tell our customers everything they need to know to pick their car up. However, each driver is responsible for making sure they are allowed to drive the hire car in their selected country / countries – and for providing counter staff with the documentation that proves this.

Forms of Identification

Identification

A Passport is required.

Nationals of the pick-up country are only required to present an identity card.

Identity Cards

EU citizens can use a national ID card for identification purposes.

Age Requirements

Age Limits

Minimum age limit for this car is 21.

Maximum age limit for this car is 81.

The car hire company’s age-related charges and restrictions will apply to all additional drivers.

Deposits, Excess and Cover

Deposit / Excess

Deposit / Excess Amounts

The rental company will require a security deposit of EUR 200 when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.

Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.

Once the rental is completed, customers need to return to the rental office to ask for a refund of the deposit. The deposit has to be re-paid against the same payment card originally used.

Excellence Rent a Car Cover

Full Protection

Full Protection

If you purchase the Excellence Rent a Car Full Protection waiver product before you pick the car up, we will waive your liability for:

  • charges for damage to the rental car’s exterior or mechanical components, including:

o    bodywork

o    windscreen, windows, mirrors

o    tyres, hubcaps

o    locks

  • ‘immobilisation’ charges (for loss of revenue while the car is being repaired and cannot be rented out)
  • roadside assistance charges resulting from a breakdown or accident
  • car hire company administration fees related to any of these points

Excellence Rent a Car Full Protection waiver product will not waive liability in respect of:

  • repairs, roadside assistance or other services not approved by the car hire company
  • cleaning charges or damage to the car’s interior (unless caused by a collision)
  • damage to / loss of child seats, GPS devices or other ‘extra equipment’.


All drivers must abide by the terms of the rental agreement: our Full Protection waiver product will not refund any cost incurred under circumstances which violate those terms, such as dangerous, careless or negligent driving, refuelling errors, or driving under the influence of drugs or alcohol.

Fuel Policy Options

Fuel Policies

Fuel Options

Full to Full

When you pick your car up, the fuel tank will be full or partly full. Just before you return your car, please replace the fuel you’ve used.

Refuelling charge

If you return your car with less fuel than it had when you picked it up, the car hire company will keep some or all of your deposit to cover the missing fuel. This will cost you more than you would pay to refill the tank yourself. As well as the cost of the fuel itself, you will pay a non-refundable fuel service charge of between EUR 0 and EUR 0 incluidos tax.

Extra Services (Payable at Counter)

Cross-Border and Boundary rules

Boundary Rules

Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise Excellence Rent a Car before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.

Taxes & Fees

Taxes

Any additional services will be subject to any applicable sales taxes and location fees.

Extra Equipment (Payable at Counter)

Additional Drivers

Other Drivers

Maximum number of drivers per contract is 6.

Important Information

Important Information

Booking Agreement

To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.

In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the car hire company may not let you pick the car up.

By making this booking, you are confirming that you have read and accept our Terms & Conditions.

When you pick your car up, the car hire company will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with the car hire company before you sign.

If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with the car hire company.

If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on our website.

If you are having any problems with your hire car, please call the car hire company..

Information Regarding Exchange Rates and Fees
Please note that we cannot be held responsible for any fluctuations in exchange rates or any fee your bank or credit card issuer may charge. So the amount that appears on your credit card statement may differ from the amount you saw when you made your booking. Equally, should we credit your account with any money, we will refund the exact amount initially charged.

Car Hire Company Important Information

Company Rules

Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call the car hire company immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.

Lost Keys - If you lose your key(s), you will be charged the cost of replacement.

Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car.

Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.

Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.

Customer will incur a late penalty fee per day includes tax; plus a daily rental rate if the car is returned late. Customers also need to be aware that the vehicle's insurance will no longer be valid and the customer will be responsible for any damages. The authorities will also be aware that the vehicle is not legally rented.

There will be a 30 minute grace period for the return of all vehicles. If the car is returned after this time the insurance will no longer be valid and the customer will have to pay the late penalty fee + the daily rate.

Cancellations, No Shows & Amendments

Cancellations & No-shows

Cancellation of Fully Prepaid Bookings

  • If you cancel 7 days or more before your rental is due to start, the money you’ve paid will be refunded.
  • If you cancel in the 7 days period before pick-up, the money you’ve paid will be refunded, minus the cost of a 3 days rental:

o    if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.

  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse you the car. If that happens:

o    the money you’ve paid will be refunded, minus the cost of a 3 days rental

o    if you do not call us from the counter, you’ll receive no refund.

No-Show
A ‘No-show’ is when you:

  • fail to pick the car up at the arranged time and date, or

In all of these cases, you’ll receive no refund of the money you’ve paid.

The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

Amendments (changes to your booking)
You can make changes to your booking any time before you’re due to pick the car up.
If your pick-up time is at least 48 hours away, the easiest way to do this is to call central office.

If you need to change something when your pick-up time is less than 48 hours away, please call us instead.
There is no fee for changing your booking, but any changes you make may affect the rental price.
The price is based on the pick-up and drop-off times that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.